New
Messages and history Every message with the right file
Every customer, order and business customer has a history: what changed, which emails went out and what your colleagues noted. You email customers and participants straight from the file, with your own templates, your own branding and your own email address. And anyone who wants to gets their notifications on their smartphone.
What you can do with it
History per file
Who created the file, which fields changed and what happened: order confirmed, payment received, payment refunded. All with date and name.
Notes with @mentions
Internal notes that only your colleagues see. Mention a colleague with @ and they get a notification with a link to the file. Attachments go straight to the documents.
Emails from the file
Email a customer, a payer or a company contact straight from the history, with attachments. Each recipient gets the email in their own language, and you see whether it went out.
Templates and standard emails
Start an email from a template with fields such as the first name or the location, and preview the result first. The automatic emails to your customers are in your own words too, with your logo, colour and footer.
From your own address
Emails to your customers go out from your own addresses, per subject: general, planning, finance. BIQSDRIVE gives the DNS records for your IT partner and only uses an address once the domain is verified.
Notifications on your smartphone
Add BIQSDRIVE to the home screen of your smartphone and get notifications, even when BIQSDRIVE is closed. For your staff, your customers in the customer portal and your business customers. A locked screen shows no names or details.
Also handy
- One email to a selection of up to 500 customers
- Email all participants of a course at once
- Email the customers of the sessions in your calendar, for example when a trainer is ill
- Group emails in each customer's own language, with an attachment and an unsubscribe link
- Email reminders for every session
- Customers switch reminders off themselves in the portal
- Sent messages with the status of every email
- Notifications on or off per device
In more detail
- Every email to a customer is listed in Sent messages with its status, whether you wrote it yourself or BIQSDRIVE sent it automatically, such as a payment request or a reminder. A copy is kept in the history of the file, without the links, so a payment or password link is of no use to anyone reading along.
- Replies from your customers arrive in your location's mailbox, not in BIQSDRIVE.
- Group emails also go to your business customers, each at its general address and kept in its own history. Every group email has an unsubscribe link: anyone who unsubscribes no longer receives group emails, but still gets the emails about their own sessions and payments.
- If an email does not arrive, it is marked Not delivered, with the mail server's answer. If the address does not exist (any more), the file shows a warning and the automatic emails to that address stop until you correct it or confirm that it is right. Messages you write yourself still go out.
- In the customer portal and the business portal, a bell shows the latest messages, such as a payment request or the answer to a certificate request. Business customers see payments waiting and new documents there. One click opens the right page.
Ready to take your administration fully digital?
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Webinar BIQSDRIVE LIVE on 19 November 2026: register nowOther features
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Ask participants and employers at the right moment for a review on Google or Klantenvertellen, or for their opinion through Tally.
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Multiple legal entities and locations, roles per location, two-factor authentication and your data in the EU.
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