AI agents Three agents for your customers, sessions and orders, included
BIQSDRIVE 27 works with AI agents that each have their own task. The support agent answers your staff's questions and, within their permissions, looks up customers, courses and orders. The admin agent checks your customer files and follows up payments, and the planning agent makes suggestions for your sessions based on objective planning data, such as availability, location, rooms and language.
What you can do with AI agents
Support agent
Answers your staff's questions and looks up customers, courses and orders, always within the user's permissions.
Admin agent
Checks your customer files and follows up payments, so nothing falls through the cracks.
Planning agent
Suggests a trainer or room based on objective planning data: availability, location (municipality or postcode), room, type of course, language, the trainer of previous sessions and explicit preferences of the participant. It does not assess participants' progress or trainers' performance.
€1.00 per enrolment included
Each new enrolment brings €1.00 of AI usage, through the digital file fee, shared by your whole team. Need more? You pay for extra usage per token.
Respects your permissions
The agents only see what the user is allowed to see. So a trainer gets no answer about data they have no access to.
Hand over to our support team
If you can't work it out, the support agent forwards your question to our support team, with a summary.
How the agents work
Three examples from an ordinary working day at your training centre.
- Question
Why is the first aid course of 14 October still in draft?
- Looked up
First aid course: no sessions planned yet
- Answer
A course can only open once it has at least one session. Plan a session in the session planner and then set the course to open. Customers can then enrol.
- Signal
Trainer Jan is absent on 21 October: the Code 95 session no longer has a trainer
- Looked up
Trainers who work at that location: Els and Wim
- Looked up
Els is free, room 2 remains available
- Suggestion
Els takes over the session. The participants and the room stay the same.
- Signal
The Code 95 course of 21 October starts in three days
- Looked up
Three orders not yet paid, one participant's identity not yet confirmed
- Suggestion
Send the employer a new payment link and ask the participant to confirm their identity at the front desk with itsme®.
What the agents do for you
Support agent
Customers and enrolments
QuestionIs An Janssens enrolled in the course of 21 October?
The agent looks up the customer and her courses and shows her enrolment and result.
Support agent
Payments
QuestionHas the transport company Verhaeghe paid the order yet?
The agent checks the order and the payment attempts and tells you whether and when it was paid.
Support agent
How does it work?
QuestionHow do I set a course to open?
Step-by-step instructions, with the menus you see. If it doesn't work out, your question goes to our support team with a summary.
Planning agent
Trainers and rooms
SignalA trainer or room is double-booked or absent
A suggestion of a trainer or room that is free. You choose.
Planning agent
Minimum not reached
SignalA course does not reach the minimum number of participants
A timely signal, so you can decide whether to move or cancel the course.
Admin agent
Files and payments
SignalAn incomplete customer file or an outstanding payment
An overview of what is missing, with a suggestion to resolve it, such as confirming the national register number at the front desk with itsme® or a new payment link.
Also handy in AI agents
- Support agent for your whole team
- Looks up customers, courses and orders within the user's permissions
- Admin agent for customer files and payments, planning agent for your sessions
- AI budget per enrolment included, extra usage per token
Included: €1.00 of AI usage per new enrolment, through the digital file fee of €3.50. Extra usage above this budget is charged per token. Prices excl. VAT.
You stay in control
You decide
The support agent only looks things up and changes nothing. The admin agent and the planning agent flag issues and make a suggestion. A staff member approves or adjusts. Soon, permission sets per agent will let you choose which tasks it may carry out itself.
Only what you may see
The agents work with the user's permissions and locations. So a trainer gets no answer about data they have no access to.
Sensitive data stays out
The agents never retrieve national register numbers, identity documents, full addresses, dates of birth, internal notes, account numbers or imported bank transactions from your files. Don't share them in a conversation yourself either. For location, the planning agent only uses the municipality or postcode.
Everything recorded
Every question and every lookup is stored in your own environment. You track usage per month under Settings.
FAQ
Questions about the AI agents
Which AI does BIQSDRIVE use?
The best AI models available today, built into BIQSDRIVE. You don't need to install or connect anything, or take out a subscription of your own.
Does an agent change data by itself?
Not yet. The support agent only looks things up. The admin agent and the planning agent flag issues and make a suggestion, and a staff member decides what happens. That way you get to know the agents at your own pace. After that, we will expand this: with permission sets, you decide per agent which tasks it may carry out itself.
What data does the AI see?
Only what the user is allowed to see, within their permissions and locations. The AI never retrieves national register numbers, identity documents, full addresses, dates of birth, internal notes, account numbers or imported bank transactions from your files. Don't share them in a conversation yourself either. For location, the planning agent only uses the municipality or postcode.
What does it cost?
Each new enrolment brings €1.00 of AI usage, through the digital file fee. That budget is pooled per month and shared across your whole training centre. A short question costs about €0.15. If you go over it, you pay for the extra usage per token. You track usage yourself under Settings.
Which languages do the agents work in?
English, Dutch, French and German. The agent answers in the language you ask your question in.
And if the agent doesn't know the answer?
Then it says so honestly, instead of guessing. With one click, you forward your question to our support team, with a summary of the conversation.
BIQSDRIVE 27 is coming. Join the waiting list or request an online demo.
Webinar BIQSDRIVE LIVE on 19 November 2026: register nowRelated features
Payment Radar
Automatic payment follow-up: bank transfers through Ponto and payments through Pay. are matched to the right customer, file or order automatically. 0.15% per payment.
Find out more NewOrganisation and security
Multiple legal entities and locations, roles per location, two-factor authentication and your data in the EU.
Find out more NewPlanning and calendar
Plan sessions and appointments with drag and drop, with trainers, rooms and locations in one calendar. You spot double bookings straight away.
Find out more NewGroup and private courses
Group courses with sessions and a maximum number of participants, or one-to-one private courses with a trainer.
Find out more