Customer portal Your customers do it themselves, your team saves time
In the customer portal, customers take care of what they used to ask by email or at reception. They see which sessions they are enrolled in, keep their details up to date, pay outstanding amounts and download their documents and certificates. Reminders by email and text message make sure nobody forgets a session.
What you can do with it
All their sessions at a glance
Customers see which courses they are enrolled in, with the date, time and location of each session.
Pay online
The customer pays outstanding amounts directly in the portal, securely through Pay. That means less chasing payments for you.
Download shared documents
Course materials, invitations or other documents you share: the customer downloads them whenever it suits them.
Upload documents themselves
Customers upload the documents you need themselves, such as a copy of their identity card or a certificate they obtained earlier. Everything goes straight into their file.
Duplicate certificate
Lost a certificate? The customer requests a duplicate in the portal, without emails back and forth.
Reminders by email and text message
Customers automatically get a reminder for their session, by email or text message. So everyone is on time.
Also handy
- Own login per customer, secured with two-factor authentication
- Customers update their own details, so your files are always correct
- All the customer's sessions at a glance
- Download and upload documents in one place
- Reminders by email and text message
- Fewer questions at reception, more time for your courses
Text message reminders cost €0.15 per message sent, settled monthly. Emails are included. Prices excl. VAT.
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Webinar BIQSDRIVE LIVE on 19 November 2026: register nowOther features
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Plan sessions and appointments with drag and drop, with trainers, rooms and locations in one calendar. You spot double bookings straight away.
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Group courses with sessions and a maximum number of participants, or one-to-one private courses with a trainer.
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Request and approve leave, a time clock in the smartphone environment for your whole team, and automatic flexi-Dimona.
Find out moreCustomer management
All customers in one place, with a fully digital file: documents, itsme®, signatures and logging.
Find out moreOrders and payments
Payment links, tap-to-pay on your trainer's smartphone and payment in the customer portal, all through Pay.
Find out moreOnline enrolment
Customers enrol 24/7 through your own website and pay online straight away.
Find out moreBusiness customers and B2B portal
Invoice courses directly to the employer and give companies their own portal to view and pay their orders.
Find out moreReviews and surveys
Ask participants and employers at the right moment for a review on Google or Klantenvertellen, or for their opinion through Tally.
Find out moreAI agents
Included: €1.00 of AI usage per new enrolment. The support agent answers your team's questions, the admin agent checks your customer files and the planning agent helps plan your sessions.
Find out morePayment Radar
Automatic payment follow-up: bank transfers through Ponto and payments through Pay. are matched to the right customer, file or order automatically. 0.15% per payment.
Find out moreOrganisation and security
Multiple legal entities and locations, roles per location, two-factor authentication and your data in the EU.
Find out more