New
Customer portal Your customers do it themselves, your team saves time
In the customer portal, customers take care of what they used to ask by email or at reception. They see which sessions they are enrolled in, keep their details up to date, pay outstanding amounts and download their documents and certificates. Reminders by email and text message make sure nobody forgets a session.
What you can do with Customer portal
All their sessions at a glance
Customers see which courses they are enrolled in, with the date, time and location of each session.
Pay online
The customer pays outstanding amounts directly in the portal, securely through Pay. That means less chasing payments for you.
Download shared documents
Course materials, invitations or other documents you share: the customer downloads them whenever it suits them.
Upload documents themselves
Customers upload the documents you need themselves, such as a copy of their identity card or a certificate they obtained earlier. Everything goes straight into their file.
Duplicate certificate
Lost a certificate? The customer requests a duplicate in the portal, without emails back and forth.
Reminders by email and text message
Customers automatically get a reminder for their session, by email or text message. So everyone is on time.
One login, a home page you choose
Fewer passwords, and the right figures as soon as it opens.
One login for a shared email address
Customers with the same email address share one login and choose at the top which customer to open. They only ever see that file.
A home page with tiles
You choose what is at the top, such as next appointments, hours per course, what is still to pay and credit.
Check-in code for the session
From 30 minutes before a session, the participant sees a personal code at the top of the portal. The trainer scans it and the participant is marked present.
Also handy in Customer portal
- Own login per customer, secured with two-factor authentication
- Customers update their own details, so your files are always correct
- All the customer's sessions at a glance
- Download and upload documents in one place
- Reminders by email and text message
- Fewer questions at reception, more time for your courses
Text message reminders cost €0.15 per message sent, settled monthly. Emails are included. Prices excl. VAT.
Customer portal in detail
- If a customer's name, date of birth or national register number is wrong, they request a correction in the customer portal. You get a notification, check their identity card and update the file, or decline with a message. The customer never changes these details themselves.
- Credit in the portal. When you use credit, customers top it up themselves and always see how much they have left, with the history. They also pay an order in full or in part with it themselves.
BIQSDRIVE 27 is coming. Join the waiting list or request an online demo.
Webinar BIQSDRIVE LIVE on 19 November 2026: register nowRelated features
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